FAQ

CANDLES

We use a blend of essential oils that are paraben free, phthalate free and preservative free.

Kure & Co. candles are made with organic soy wax, 100% natural essential oils and fragrance oils, a non-toxic cotton core wick and recyclable packaging. Every candle is vegan, paraben free, phthalate free, cruelty free & non-toxic. 

The 8 oz candles burn for 45 hours and the 19 oz candles burn for 105 hours. 
The best way to make your candles last is to blow them out only after the wax melts to the glass edge, burn them for no more than 3 hours at a time, keep the wick centered and wax free of debris, trim the wick to ¼” before each lighting.

SHIPPING

Yes, we do! We deliver to North Vancouver, West Vancouver, Burnaby on Sundays.
We deliver to Surrey, Langley, White Rock, Delta, Richmond, New Westminster, Port Moody, Coquitlam on Saturdays.

We process orders within 1-3 business days. Shipping times are between 2-7 business days in Canada. Shipping times may vary due to COVID 19 and the holiday season. 
Orders outside of Canada may be charged additional fees by the shipper that are out of our control but we use specific shippers to minimize these costs.

When your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.
If you have not received a shipping confirmation within three business days of placing your order, please contact our customer support team for further assistance.

EXCHANGES/RETURNS

Send us an email at hello@kurenkure.com and we’ll help you out. We don’t offer exchanges or returns however if your product arrives damaged or if you react to your product we are here to help. Contact us within 10 days of delivery and send us your order confirmation email. If you’d like to return your product we are not able to cover the return shipping costs, however if you’d like to exchange your product we will ship you the exchange at no extra cost. We do not offer refunds on sale items or products purchased from shops that carry our products.

GENERAL

Of course! We will ship your order without the receipt and with a handwritten note to the lucky person, just make sure to enter their name and your message and their shipping details in the ship to fields when you’re checking out.

Yes we do! If you’re interested in a bulk order, email us at hello@kurenkure.com and let us know what you’d like to order so that we can get you pricing. If you are interested in carrying Kure & Co. at your shop click here to let us know a little bit about you and your shop.